Privacy Policy
Englayzone gathers and processes personal data according to this privacy policy, which outlines your rights regarding your information. We collect only what is essential to operate the website and address your enquiries, as we regard privacy as a fundamental responsibility.
1. Who we are
Data controller:
- Name: the Englayzone team
- Website: https://englayzone.com
- Email: [email protected]
For privacy matters please contact us at [email protected].
2. Privacy contact
The Englayzone team is jointly responsible for privacy. You can reach us by email at [email protected]. Our usual response time is 1–5 business days.
3. What we collect
Englayzone is designed to minimise data collection. The information gathered falls into three distinct categories.
3.1 Contact form submissions
When you send us a message through the contact form or by email, we receive:
- the name you have given us;
- your email address;
- the content of your message.
3.2 Technical server logs
For the site to operate, our server may temporarily log:
- your IP address in a shortened form;
- the browser type and version;
- your operating system;
- the time of the visit and the page you viewed.
We retain this information solely for security purposes, deleting it after 14 days and keeping it separate from any identifying personal data.
3.3 Cookies
We use strictly necessary cookies to operate the site and remember your cookie consent choice. Analytics and marketing cookies, if accepted separately, may be set by third-party providers. Read more on the Cookie Policy page.
4. Purposes and lawful basis for processing
We process personal information for the purposes and on the bases set out below under the UK GDPR and the Data Protection Act 2018:
- Responding to your enquiries: we process the information you provide to reply to your message (to respond to your request).
- Site operation: server logs are processed for the security and integrity of the site (legitimate interest).
- Optional cookies: analytics and marketing cookies are deployed solely with your explicit consent (consent).
- Legal compliance: we may process your information to satisfy a statutory obligation or court order (legal obligation).
5. Retention
- Contact messages: kept for a maximum of 12 months unless ongoing correspondence necessitates an extended period.
- Server logs: no more than 14 days.
- Cookies: cookie-specific retention of no longer than 12 months. Further details are available on the Cookie Policy page.
Information that is no longer needed is deleted or anonymised at the end of its retention period.
6. Who can access your information
Englayzone does not sell personal information to third parties. Your data may be shared or processed in these circumstances:
- hosting partners and technical contractors (processors) who act in accordance with our written instructions;
- government agencies if required by law.
7. Cross-border transfers
Englayzone's principal technical infrastructure is based in the United Kingdom and the European Economic Area. Where information moves beyond the UK—such as transfers to US service providers—such transfers occur only with appropriate safeguards (for example the UK International Data Transfer Agreement or Standard Contractual Clauses) that guarantee a level of protection consistent with the UK GDPR.
8. Your rights
Under the UK GDPR you have the following rights:
- Access: the entitlement to establish whether we retain personal information concerning you and to receive a copy thereof.
- Rectification: the right to have incorrect information put right.
- Erasure: the right to request deletion of your personal information in specific circumstances.
- Restriction: in certain circumstances, the right to restrict processing.
- Portability: your right to request your information in a structured, machine-readable format that you can transfer elsewhere.
- Right to object: you can challenge processing that relies on our legitimate interests.
- Withdrawal of consent: if we process your personal data on the basis of your consent—such as through cookies—you may withdraw that consent at any time.
Requests can be sent by email to [email protected]. We will respond within 20 working days at the latest.
9. Complaints to the regulator
If you feel your information has not been managed in accordance with legal requirements, you may lodge a complaint with the Information Commissioner’s Office (ICO):
- Information Commissioner’s Office (ICO): ico.org.uk
- Post: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
- Phone: 0303 123 1113
10. Security
Englayzone employs HTTPS encryption to protect data. Access to personal information is limited to staff requiring it for operational purposes. We maintain regular security updates and follow industry best practice.
11. Children
Englayzone is restricted to adults aged 18 and over. We do not knowingly gather data from minors. Should a parent or guardian discover their child has provided information, please get in touch and we shall remove it promptly.
12. Changes to this policy
We may revise this policy should our practices or applicable legislation change. Any material amendments will be highlighted on our site, with the most recent revision date displayed at the top of this page.
In short: we collect as little as possible, we don’t sell information, you have clear rights that we respect. Requests: [email protected].